At Eliteverse Fashion & Retails, we aim to provide a seamless and efficient shipping experience for all our customers. This Shipping Policy outlines the details of our shipping processes, delivery times, charges, and terms. By placing an order on EliteverseFashion.com, you agree to the terms and conditions mentioned in this policy.
Shipping Destinations
We currently ship to:
- Domestic Locations: We deliver to all states and cities across India.
- International Locations: Shipping is available to select countries. Please check during checkout if your country is eligible for delivery.
Processing Time
Order Processing Time:
- Orders are typically processed within 1-3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
Custom or Personalized Orders:
- If your order includes custom-made or personalized items, please allow an additional 7-9 business days for processing.
Shipping Methods and Delivery Times
We offer multiple shipping options to meet your needs:
Standard Shipping:
- Delivery Time: 5-7 business days (domestic orders).
- Cost: Shipping cost is applicable as per product.
Express Shipping:
- Delivery Time: 2-3 business days (domestic orders).
- Cost: Shipping cost is applicable as per product.
International Shipping:
- Delivery Time: 7-14 business days (depending on the destination).
- Cost: Shipping charges vary based on location and order weight. Fees will be displayed during checkout.
Please Note:
- Delivery times may vary due to unforeseen circumstances such as weather conditions, customs clearance delays, or courier issues.
- Orders shipped to remote areas may take longer to arrive.
Shipping Charges
Shipping charges are calculated based on:
- The weight and dimensions of your order.
- Your delivery location.
- The selected shipping method (Standard or Express).
Free Shipping:
- Free standard shipping is available for domestic orders depending on product parameter.
- For international orders, free shipping may be offered during promotional periods.
Tracking Your Order
Once your order is shipped, you will receive a confirmation email containing:
- The tracking number.
- A link to track your shipment in real time.
You can also track your order by logging into your account on our website and visiting the Order History section.
Shipping Restrictions
We currently do not ship to:
- PO Boxes, APO/FPO addresses, or military bases.
- Certain international locations due to restrictions.
Customs, Duties, and Taxes (For International Orders)
For international shipments, the recipient may be subject to:
- Import duties, taxes, and brokerage fees levied by the destination country.
- These charges are not included in the product price or shipping cost and are the responsibility of the customer.
Customs Clearance:
- Delays caused by customs clearance are beyond our control.
- Please check your country’s import regulations before placing an order.
Lost, Damaged, or Delayed Shipments
Lost Shipments:
If your order is not delivered within the expected timeframe, please contact us at support@eliteversefashion.com with your order number. We will assist in resolving the issue with the courier.
Damaged Shipments:
If your order arrives damaged, please:
- Take photographs of the damaged package and item(s).
- Contact our customer service team within 48 hours of delivery.
- Provide your order number and photographs.
We will investigate the issue and provide a resolution, which may include a replacement or refund.
Delayed Shipments:
Delays caused by factors such as weather, courier issues, or customs are beyond our control. However, we will work with you to resolve the issue promptly.
Order Modifications and Cancellations
- Order Changes: You may modify your order (e.g., change shipping address or items) within 24 hours of placing it by contacting our customer support team.
- Order Cancellations: Orders can be canceled within 24 hours of placement. After this period, cancellations may not be possible if the order has already been processed.
Returns and Refunds
For details on how to return items or request a refund, please refer to our Return & Refund Policy – https://eliteversefashion.com/return-refund-policy .
Contact Us
If you have any questions or concerns about our Shipping Policy, please reach out to us:
- Email: support@eliteversefashion.com
- Phone: 7977864379
- Contact Form: Available on our website under the Contact Us
At Eliteverse Fashion, we strive to make your shopping experience hassle-free and enjoyable. Thank you for choosing us as your trusted fashion partner!
