Return & Refund Policy

Return & Refund Policy for WWW.Eliteversefashion.com

At Eliteverse Fashion & Retails, we strive to provide our customers with high-quality apparel and accessories, ensuring complete satisfaction with every purchase. However, we understand that there may be occasions where you might need to return an item or request a refund. Our Return & Refund Policy is designed to make this process as seamless as possible.

Eligibility for Returns

Timeframe for Returns on Applicable Product only.
- Items are eligible for return within 05 days of delivery.
- Returns requested after this period will not be accepted.
Condition of Items
- Items must be in original condition, unused, unwashed, and with all original tags and packaging intact.
- Any items with visible wear, damage, or alterations will not be eligible for return.
Non-Returnable Items
- Items such as undergarments, personalized/customized products, clearance items, and gift cards are not eligible for return.

How to Initiate a Return

Request a Return
- Log in to your account on Eliteversefashion.com.
- Navigate to the Order History section and select the item(s) you wish to return.
- Complete the Return Request Form with the reason for return and submit it.
Approval Process
- Once your return request is reviewed, you will receive an email confirmation with further instructions, including the return address and return authorization code.
Shipping the Item
- Pack the item securely in its original packaging.
- Affix the provided return label or include the return authorization code inside the package.
- Ship the package using a reliable courier service. Return shipping charges are the responsibility of the customer unless the return is due to a defect or incorrect item sent.

Refund Policy

Refund Methods
- Refunds will be processed back to the original payment method used during purchase .
Refund Processing Time
- Once the returned item is received and inspected, the refund will be initiated within 7-10 business days.
- Please note that it may take additional time for the refund to reflect in your account, depending on your financial institution.
Refund Deduction
- If the return is due to a change of mind, shipping charges will be deducted from the refund amount.
Refund for Damaged or Defective Products
- If the item was damaged or defective upon arrival, a full refund, including shipping charges, will be provided.

Exchange Policy

Exchange Eligibility
- Exchanges are subject to product availability. If the requested size or color is not available, a refund will be issued instead.
Process
- Follow the same process as initiating a return and mention exchange in your return request.

Cancellation Policy

Order Cancellation by Customer
- Orders can be canceled within 24 hours of placement for a full refund.
- After 24 hours, cancellations will not be accepted if the order has been processed.
Order Cancellation by EliteverseFashion.com
- We reserve the right to cancel orders due to stock unavailability, payment issues, or other unforeseen circumstances. In such cases, customers will receive a full refund.

Important Notes

Proof of Purchase
- Always retain your original receipt or email confirmation as proof of purchase for any returns or refunds.
Return Shipping Responsibility
- Unless the return is due to an error on our part (wrong item shipped, defective product), return shipping costs are non-refundable.
Disputes
- For any unresolved issues, our dedicated customer service team is available to assist. Please reach out at support@eliteversefashion.com.

Contact Information

For any queries or further assistance with our Return & Refund Policy, feel free to contact us:

Email: support@eliteversefashion.com
Phone: 7977864379
Working Hours: Monday to Friday, 9 AM to 6 PM (EST).

We appreciate your trust in Eliteverse Fashion and are committed to ensuring your shopping experience is seamless and satisfying.

Mahadev Khilari 12/08/2025